Shipping Policy

At Elya Camp, we are committed to providing a clear, secure, and efficient shipping process for all our customers.

Processing time

All orders are processed within 2 to 5 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

Estimated delivery times

Delivery times vary depending on the destination. Estimates are as follows:

Latin America: 10 to 12 business days

Spain and Europe: 7 to 10 business days

United States and Canada: 10 business days

Rest of the world: 15 business days

Note: These timeframes are for reference only and may be affected by external factors such as customs procedures, weather conditions, or logistical delays.

Shipping fees

Standard international shipping: Free worldwide shipping on all orders.

Order tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package.

Possible delays

Itool Camping cannot be held responsible for delays caused by:

Customs inspections in the destination country

Transport strikes

Extreme weather conditions

Incorrect or incomplete delivery information provided by the customer